bij999 Privacy Policy

1 Introduction

bij999 takes your privacy seriously. This Privacy Policy explains how bij999 collects, uses, stores, and protects the personal data of players who register and use the bij999 platform. It also explains your rights in relation to your personal data and how to exercise them.

When we say "personal data" in this policy, we mean any information that can be used to identify you directly or indirectly — things like your name, phone number, payment details, and account activity. bij999 is the data controller for all personal data collected through the bij999 platform.

This policy should be read alongside the bij999 Terms and Conditions. If you have any questions about how bij999 handles your personal data that are not answered in this policy, please contact us at [email protected].

bij999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We only collect what we need, we keep it secure, and we never sell it to anyone.

2 Data We Collect

bij999 collects personal data in the following categories:

Registration Data

When you create a bij999 account, we collect the information you provide during the registration process. This typically includes your name, phone number, date of birth, and the password you choose for your account.

Verification Data

To comply with our obligations and to verify your identity before processing withdrawals, bij999 may collect copies of identity documents such as a national ID card or passport. This data is handled with the highest level of care and is only accessed by authorised personnel.

Payment Data

When you make a deposit or request a withdrawal, bij999 collects transaction data including the payment method used (bKash, Nagad, or Rocket), transaction amounts, and transaction reference numbers. bij999 does not store full payment account credentials — these are handled directly by the payment provider.

Usage Data

bij999 automatically collects data about how you use the platform. This includes:

• Games played, bet amounts, and game outcomes
• Login times and session duration
• Device type, operating system, and browser type
• IP address and approximate location
• Pages visited and features used within the bij999 platform

Communication Data

If you contact bij999 support, we retain records of that communication including the content of messages, timestamps, and the resolution of any issues raised. This helps us provide consistent support and improve our service.

3 How We Use Your Data

bij999 uses the personal data we collect for the following purposes:

• Account Management: To create and maintain your bij999 account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process your deposits and withdrawals securely and to maintain accurate financial records.
• Platform Operation: To deliver the games and features available on bij999, to record game outcomes, and to ensure the platform functions correctly.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited activities. This includes monitoring account activity and transaction patterns.
• Legal Compliance: To comply with applicable laws and regulations, including identity verification requirements and record-keeping obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Platform Improvement: To analyse how players use bij999 so we can identify areas for improvement and develop new features that better serve our players.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling and to apply responsible gaming tools where appropriate.
• Communications: To send you important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. bij999 does not send unsolicited marketing communications without your consent.

4 Legal Basis for Processing

bij999 processes your personal data on the following legal bases:

• Contract Performance: Processing your registration data, payment data, and game activity data is necessary to fulfil the contract between you and bij999 — that is, to provide you with the gaming services you have signed up for.
• Legal Obligation: bij999 is required by law to verify the identity of players, maintain financial records, and report certain activities to relevant authorities. Processing data for these purposes is a legal obligation.
• Legitimate Interests: bij999 processes usage data and communication data on the basis of our legitimate interests in operating a secure, fair, and improving platform. We always balance these interests against your privacy rights.
• Consent: Where bij999 processes your data for purposes beyond those listed above — such as sending optional promotional communications — we will ask for your explicit consent first. You can withdraw consent at any time by contacting support.

5 Data Sharing

bij999 does not sell your personal data. We do not share your data with third parties for their own marketing purposes. However, bij999 does share data with certain trusted third parties where it is necessary to operate the platform:

• Payment Providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: Where required, bij999 may use third-party identity verification services to confirm the authenticity of documents you submit. These services are bound by strict confidentiality obligations.
• Technology Partners: bij999 uses third-party technology providers to host the platform, deliver games, and provide analytics. These partners only process data on bij999's behalf and under our instructions.
• Legal and Regulatory Authorities: bij999 may be required to share data with law enforcement agencies, regulatory bodies, or courts where we are legally obligated to do so. bij999 will only disclose the minimum data necessary to comply with such requirements.

6 Data Retention

bij999 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods are as follows:

When data is no longer required, bij999 deletes or anonymises it securely. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for statistical and analytical purposes.

7 Security Measures

bij999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• SSL/TLS Encryption: All data transmitted between your device and bij999 is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using bij999.
• Secure Server Infrastructure: bij999 stores data on secure servers with restricted physical and digital access. Server access is logged and monitored at all times.
• Access Controls: Only authorised bij999 personnel with a legitimate need to access your data are permitted to do so. Access rights are reviewed regularly and revoked when no longer required.
• Password Security: Passwords are stored in hashed form — bij999 cannot see your actual password. We recommend using a strong, unique password for your bij999 account.
• Fraud Monitoring: bij999 uses automated systems to monitor account activity for signs of fraud or unauthorised access. Suspicious activity triggers alerts for review by our security team.

8 Cookies

bij999 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies bij999 Uses

• Essential Cookies: These are necessary for the bij999 platform to function. They keep you logged in during your session and remember your basic preferences. Without these cookies, bij999 cannot work properly.
• Analytics Cookies: bij999 uses analytics cookies to understand how players navigate the platform — which pages are visited most, where players spend time, and where they encounter issues. This data is used in aggregate and anonymised form to improve bij999.
• Security Cookies: These cookies help bij999 detect and prevent fraudulent activity and protect your account from unauthorised access.
• Preference Cookies: These remember your settings and preferences so you do not have to re-enter them every time you visit bij999.

bij999 does not use cookies to track you across other websites or to serve you targeted advertising on third-party platforms. You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the bij999 platform.

9 Your Rights

You have the following rights in relation to the personal data bij999 holds about you. To exercise any of these rights, contact bij999 support at [email protected].

• Right of Access: You can request a copy of the personal data bij999 holds about you. bij999 will provide this within a reasonable timeframe, typically within 30 days of your request.
• Right to Rectification: If any of the personal data bij999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly from your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that bij999 delete your personal data. Note that bij999 may be required to retain certain data for legal or regulatory reasons even after your account is closed.
• Right to Restriction: You can request that bij999 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You can request a copy of the personal data you have provided to bij999 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to bij999 processing your personal data on the basis of legitimate interests. bij999 will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where bij999 processes your data based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Minors

bij999 is strictly an 18+ platform. bij999 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use the bij999 platform.

If bij999 discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on bij999, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. bij999 supports responsible gaming and takes underage gambling prevention seriously.

11 Changes to This Policy

bij999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, bij999 will notify you via your registered phone number or through an in-platform notification before the changes take effect. For minor changes, the updated policy will simply be published on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how bij999 protects your data. Your continued use of the bij999 platform after changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bij999 handles your personal data, please get in touch with us:

• Email: [email protected]
• Subject Line: Use "Privacy Request" or "Data Rights" in your subject line so we can route your message to the right team quickly.
• Response Time: bij999 aims to respond to all privacy-related enquiries within 5 business days and to fulfil data rights requests within 30 days.
• Support Hours: 24 hours a day, 7 days a week

bij999 takes all privacy concerns seriously. If you are not satisfied with our response, you have the right to escalate your concern by emailing the same address with "Privacy Escalation" in the subject line.